Gov. Code, § 53055 · Article 3.5. Cable Television and Video Provider Customer Service and Information Act
Gov. Code, § 53055
Text — As published in the Legislative Counsel's database, tables dated October 18, 2026 (pubinfo_2025.zip)
Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:
(a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.
(b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits.
(c) Procedures for termination of service.
(d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.
(e) Complaint procedures and procedures for bill dispute resolution.
Notes and commentary — not statutory text
History
Added by Stats. 1992, Ch. 262, Sec. 1. Effective January 1, 1993.
Source of truth
- Edition
- As published in the Legislative Counsel's database, tables dated October 18, 2026 (pubinfo_2025.zip)
- Official file
- https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=GOV§ionNum=53055.
- Text hash
- sha256 df9904610d174dc62040e5c3a14625fe3063fd92b0100395299a3a2203588968
- Composed by
- compose_ca.py 2026-10-22: the Legislative Counsel's CAML content files read by a tokenizer (caml_readers.reader_a); an independent xml.etree reading (caml_readers.reader_b) agrees on every section
Cited by 3 provisions
Provisions in this library whose text cites Gov. Code, § 53055. Each shows the citation as that text prints it.
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