988 suicide and crisis lifeline call center.

(1) The department shall authorize and provide oversight of 988 suicide and crisis lifeline call centers. Unless authorized by the department, call centers are not permitted to conduct 988 suicide and crisis lifeline services. The department may implement a corrective action plan, suspension, or revocation of authorization for failure to comply with this section and rules adopted under this section.

(2) The department shall adopt rules relating to minimum standards for 988 suicide and crisis lifeline call centers to be authorized, including, but not limited to:

(a) Service delivery, quality of care, and performance outcomes; quality assurance standards; the adequacy and consistency of personnel certifications; and minimum training standards for personnel.

(b) The process for authorization of 988 suicide and crisis lifeline call centers.

(3) Authorized 988 suicide and crisis lifeline call centers shall implement a cohesive statewide plan for 988 suicide and crisis lifeline call centers to achieve statewide interoperability with the 911 system and to provide individuals with rapid and direct access to the appropriate care. The department may adopt rules to implement this subsection.