Public Housing Law § 402-f · Title 1. New York City Housing Authority
Searchable ticket database
Text — Law content up to date as of September 4, 2026, as published by the New York State Senate (Open Legislation)
§ 402-f. Searchable ticket database. 1. When residents call and file complaints and/or file a complaint online with the authority, the authority shall assign the complaint a ticket number. The authority shall then make available this complaint and corresponding ticket number on their website and over the phone in a public database which is searchable by ticket number. Each searchable ticket number shall provide the following information:
(a) explanation of the complaint;
(b) current status of the ticket;
(c) whether or not the ticket is still open or closed;
(d) any and all action taken on the complaint;
(e) any and all action taken towards solving the complaint;
(f) next steps to be taken, if known; and
(g) any additional information the authority chooses to provide aside from the mandatory information required under this section.
2. The database shall exclude all personal information such as apartment numbers, names of residents, and any other identifying information.
Source of truth
- Edition
- Law content up to date as of September 4, 2026, as published by the New York State Senate (Open Legislation)
- Official file
- https://legislation.nysenate.gov/pdf/laws/PBG402-F
- Text hash
- sha256 baa45a5da5a3f9db56174f47d443925e68b50db1402e6a19000a84748951717a
- Composed by
- gen_ny_statutes.py 2026-11-10: the Senate's Open Legislation law tree (GET /api/3/laws/<ID>?full=true) read in document order; the Senate's PDF of the whole law (GET /pdf/laws/<ID>?full=true), read with PDFium, prints the same words in the same order
Procedural information only. Not legal advice and not a substitute for the advice of an attorney. Confirm the current text with the official publisher before relying on it.