ONLINE FEEDBACK PORTAL.

(a) The council shall develop and maintain a secure online portal to allow students in the program to submit anonymous or identified recommendations and complaints regarding the program. The portal must:

(1) ensure anonymity for all submissions submitted anonymously, using encryption and other privacy safeguards to protect the identity of the student making the submission;

(2) be accessible through different platforms, including mobile devices; and

(3) use an intuitive and user-friendly interface to encourage participation and ease of use.

(b) The council shall review complaints or recommendations submitted through the online portal on a regular basis to identify potential areas for improvement.

(c) A complaint or recommendation submitted through the online portal must be:

(1) shared with the Texas Medical and Dental Schools Application Service and other relevant stakeholders, as authorized by law; and

(2) compiled into a report to be:

(A) included in the council's report under Section 51.834;

(B) posted on the council's Internet website; and

(C) submitted to participating students and the standing legislative committees with primary jurisdiction over higher education.

(d) The council shall establish procedures to ensure that complaints and recommendations submitted through the online portal are addressed in a timely and transparent manner, including by developing:

(1) a tracking system to monitor the resolution of complaints and recommendations;

(2) a mechanism to categorize submissions by topic and urgency to prioritize responses effectively; and

(3) a process for notifying a student of actions taken in response to the student's complaint or recommendation, excluding information that would violate a student's expectation of privacy.

(e) The council shall promote the online portal to participating students, including by providing information during student orientation, via e-mail, and through the program's Internet website.