ENFORCEMENT; COMPLAINT RESOLUTION.

(a) The commission shall enforce this chapter in accordance with:

(1) Subchapter C, Chapter 241, against a hospital licensed under that chapter as if the hospital violated that chapter;

(2) Chapter 577 and rules adopted under Sections 577.010 and 577.013, against a hospital licensed under Chapter 577 as if the hospital violated that chapter; and

(3) rules adopted under Section 241.026(a).

(b) The commission shall establish a process to provide prompt review and timely resolution of each complaint submitted under this chapter. The commission must:

(1) develop a procedure, or designate an existing procedure, through which a party may submit a written or verbal complaint;

(2) establish a time to review and respond to the complaint; and

(3) provide the complainant written notice of the commission's decision regarding the complaint, including:

(A) the contact information of the commission employee responsible for the complaint;

(B) commission actions in reviewing, evaluating, or investigating the complaint;

(C) the results of the commission's review of the complaint;

(D) for each reviewed complaint for which an investigation is not conducted, an explanation of the reason the commission resolved the complaint without investigation; and

(E) the date the complaint is resolved.

(c) All information and materials in the possession of or obtained or compiled by the commission in connection with a complaint and investigation are confidential and not subject to disclosure in accordance with:

(1) Section 241.051(d) for a complaint submitted against a hospital licensed under Chapter 241; or

(2) Section 577.013(e) for a complaint submitted against a hospital licensed under Chapter 577.