Tex. Ins. Code § 2054.553 · Subchapter L. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES
COMPLAINT RECORD.
Text — Current through the 89th 2nd Called Legislative Session, 2025
(a) The company shall keep information about each written complaint filed with the company. The information must include:
(1) the date the complaint is received;
(2) the name of the complainant;
(3) the subject matter of the complaint;
(4) a record of each person contacted in relation to the complaint;
(5) a summary of the results of the review or investigation of the complaint; and
(6) for a complaint for which the company takes no action, an explanation of the reason the complaint was closed without action.
(b) For each written complaint the company receives and has authority to resolve, the company shall:
(1) provide the company's policies and procedures relating to complaint investigation and resolution to the person filing the complaint and each person or entity that is a subject of the complaint; and
(2) at least quarterly and until final disposition of the complaint, notify the person filing the complaint and each person or entity that is a subject of the complaint of the status of the complaint unless the notification would jeopardize an undercover investigation.
Notes and commentary — not statutory text
History
Added by Acts 2005, 79th Leg., Ch. 727 (H.B. 2017), Sec. 2, eff. April 1, 2007.
Source of truth
- Edition
- Current through the 89th 2nd Called Legislative Session, 2025
- Official file
- https://statutes.capitol.texas.gov/Docs/IN/htm/IN.2054.htm
- Text hash
- sha256 0982f7a686367302ba1793e58dec6212cf3c6fdb601cab549df0f00116031adf
- Composed by
- compose_tx.py 2026-10-05: the Legislative Council's chapter files read in document order; verify_tx.py's independent reading (lxml DOM walk) agrees character for character
Procedural information only. Not legal advice and not a substitute for the advice of an attorney. Confirm the current text with the official publisher before relying on it.