Tex. Ins. Code § 542.005 · Subchapter A. UNFAIR CLAIM SETTLEMENT PRACTICES
RECORD OF COMPLAINTS.
Text — Current through the 89th 2nd Called Legislative Session, 2025
(a) In this section, "complaint" means any written communication primarily expressing a grievance.
(b) An insurer shall maintain a complete record of all complaints received by the insurer during the preceding three years or since the date of the insurer's last examination by the department, whichever period is shorter. The record must indicate:
(1) the total number of complaints;
(2) the classification of complaints by line of insurance;
(3) the nature of each complaint;
(4) the disposition of the complaints; and
(5) the time spent processing each complaint.
Notes and commentary — not statutory text
History
Added by Acts 2003, 78th Leg., ch. 1274, Sec. 2, eff. April 1, 2005.
Source of truth
- Edition
- Current through the 89th 2nd Called Legislative Session, 2025
- Official file
- https://statutes.capitol.texas.gov/Docs/IN/htm/IN.542.htm
- Text hash
- sha256 c0a86801129063f30b71bdf867dc203779b07cd35e8f0969caaa121d5517b750
- Composed by
- compose_tx.py 2026-10-05: the Legislative Council's chapter files read in document order; verify_tx.py's independent reading (lxml DOM walk) agrees character for character
Cited by 1 provision
Provisions in this library whose text cites Tex. Ins. Code § 542.005. Each shows the citation as that text prints it.
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