Tex. Occ. Code § 1051.252 · Subchapter E. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES
COMPLAINTS.
Text — Current through the 89th 2nd Called Legislative Session, 2025
(a) The board by rule shall establish a comprehensive procedure for receiving and adjudicating complaints from consumers and service recipients. The rules must address each phase of the complaint process, including complaint intake, preliminary evaluation, investigation, adjudication, sanctions, and public disclosure.
(b) The board shall establish methods by which consumers and service recipients are notified of the name, mailing address, and telephone number of the board for the purpose of directing complaints to the board. The board may provide for that notice:
(1) on each registration form, application, or written contract for services of a person regulated under this subtitle;
(2) on a sign prominently displayed in the place of business of each person regulated under this subtitle; or
(3) in a bill for service provided by a person regulated under this subtitle.
Notes and commentary — not statutory text
History
Added by Acts 2001, 77th Leg., ch. 1421, Sec. 1, eff. June 1, 2003. Amended by Acts 2003, 78th Leg., ch. 331, Sec. 2.06, eff. Sept. 1, 2003.
Source of truth
- Edition
- Current through the 89th 2nd Called Legislative Session, 2025
- Official file
- https://statutes.capitol.texas.gov/Docs/OC/htm/OC.1051.htm
- Text hash
- sha256 464d957522a4c0355370efd71121f15154a79fcfcef15e0b93f7619dd666f6f2
- Composed by
- compose_tx.py 2026-10-05: the Legislative Council's chapter files read in document order; verify_tx.py's independent reading (lxml DOM walk) agrees character for character
Procedural information only. Not legal advice and not a substitute for the advice of an attorney. Confirm the current text with the official publisher before relying on it.