Tex. Occ. Code § 154.051 · Subchapter B. COMPLAINT PROCEDURES
COMPLAINT INITIATION.
Text — Current through the 89th 2nd Called Legislative Session, 2025
(a) The board by rule shall establish methods by which members of the public and license holders are notified of the name, mailing address, and telephone number of the board for the purpose of directing complaints to the board. The board may provide for that notice:
(1) on each registration form, application, or written contract for services of a person or entity regulated under this subtitle;
(2) on a sign prominently displayed in the place of business of each person or entity regulated under this subtitle; or
(3) in a bill for service provided by a person or entity regulated under this subtitle.
(b) The board shall list with its regular telephone number any toll-free telephone number established under other state law that may be called to present a complaint about a health professional.
(c) A person, including a partnership, association, corporation, or other entity, may file a complaint against a license holder with the board. The board may file a complaint on its own initiative.
(d) The board may not consider or act on a complaint involving care provided more than seven years before the date on which the complaint is received by the board unless the care was provided to a minor or the care involves a complaint under Subsection (d-1). If the care was provided to a minor, the board may not consider or act on a complaint involving the care after the later of:
(1) the date the minor is 21 years of age; or
(2) the seventh anniversary of the date of the care.
(d-1) The board may not consider or act on a complaint involving an alleged violation of Section 22.011(b)(12), Penal Code, that occurred more than seven years before the date on which the complaint is received by the board or more than 2 years from the date the complainant knew or should have known of the facts giving rise to the complaint, whichever is later.
(e) On receipt of a complaint, the board may consider a previously investigated complaint to determine whether there is a pattern of practice violating this subtitle.
Notes and commentary — not statutory text
History
Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999.
Amended by:
Acts 2011, 82nd Leg., R.S., Ch. 1349 (H.B. 680), Sec. 1, eff. September 1, 2011.
Acts 2021, 87th Leg., R.S., Ch. 620 (S.B. 1895), Sec. 1, eff. September 1, 2021.
Source of truth
- Edition
- Current through the 89th 2nd Called Legislative Session, 2025
- Official file
- https://statutes.capitol.texas.gov/Docs/OC/htm/OC.154.htm
- Text hash
- sha256 8759aa9d5add3e2f3fa1df02386459220930a57fcddbe44f064100850fc1d753
- Composed by
- compose_tx.py 2026-10-05: the Legislative Council's chapter files read in document order; verify_tx.py's independent reading (lxml DOM walk) agrees character for character
This section cites
Provisions in this library that the text above cites, as it prints each citation. A range cited as “ss. 61.13-61.16” links its first and last provisions.
Cited by 3 provisions
Provisions in this library whose text cites Tex. Occ. Code § 154.051. Each shows the citation as that text prints it.
Government Code
Health and Safety Code
Procedural information only. Not legal advice and not a substitute for the advice of an attorney. Confirm the current text with the official publisher before relying on it.