Tex. Occ. Code § 202.2032 · Subchapter E. COMPLAINT PROCEDURES
REQUIREMENTS FOR CERTAIN COMPLAINTS.
Text — Current through the 89th 2nd Called Legislative Session, 2025
(a) In this section:
(1) "Anonymous complaint" means a complaint that lacks sufficient information to identify the source or the name of the person who filed the complaint.
(2) "Insurance agent" means a person licensed under Chapter 4054, Insurance Code.
(3) "Insurer" means an insurance company or other entity authorized to engage in the business of insurance under Subtitle C, Title 6, Insurance Code.
(4) "Third-party administrator" means a person required to have a certificate of authority under Chapter 4151, Insurance Code.
(b) The department may not accept anonymous complaints.
(c) Notwithstanding any confidentiality requirements under Chapter 552, Government Code, Chapter 51, or this chapter, a complaint filed with the department by an insurance agent, insurer, pharmaceutical company, or third-party administrator against a license holder must include the name and address of the insurance agent, insurer, pharmaceutical company, or third-party administrator filing the complaint.
(d) The department shall notify the license holder who is the subject of the complaint of the name and address of the insurance agent, insurer, pharmaceutical company, or third-party administrator who filed the complaint, unless the notice would jeopardize an investigation.
Notes and commentary — not statutory text
History
Added by Acts 2017, 85th Leg., R.S., Ch. 282 (H.B. 3078), Sec. 22, eff. September 1, 2017.
Amended by:
Acts 2019, 86th Leg., R.S., Ch. 1144 (H.B. 2847), Sec. 7.005, eff. September 1, 2019.
Acts 2019, 86th Leg., R.S., Ch. 1144 (H.B. 2847), Sec. 8.001, eff. September 1, 2019.
Source of truth
- Edition
- Current through the 89th 2nd Called Legislative Session, 2025
- Official file
- https://statutes.capitol.texas.gov/Docs/OC/htm/OC.202.htm
- Text hash
- sha256 6d3af359c142834ef9e788dafdb594d153dafa4469b5d64a6d33cb846669b88f
- Composed by
- compose_tx.py 2026-10-05: the Legislative Council's chapter files read in document order; verify_tx.py's independent reading (lxml DOM walk) agrees character for character
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