Tex. Occ. Code § 504.103 · Subchapter C. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES
RECORDS OF COMPLAINTS.
Text — Current through the 89th 2nd Called Legislative Session, 2025
(a) The department shall keep information about each complaint filed with the department. The information must include:
(1) the date the complaint is received;
(2) the name of the complainant;
(3) the subject matter of the complaint;
(4) a record of each person contacted in relation to the complaint;
(5) a summary of the results of the review or investigation of the complaint; and
(6) for a complaint for which the department took no action, an explanation of the reason the complaint was closed without action.
(b) The department shall keep an information file about each complaint filed with the department that the department has authority to resolve.
(c) The department, at least quarterly and until final disposition of the complaint, shall notify the person filing the complaint and each person or entity that is the subject of the complaint of the status of the complaint unless the notice would jeopardize an undercover investigation.
Notes and commentary — not statutory text
History
Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999.
Amended by:
Acts 2007, 80th Leg., R.S., Ch. 1373 (S.B. 155), Sec. 3, eff. September 1, 2007.
Source of truth
- Edition
- Current through the 89th 2nd Called Legislative Session, 2025
- Official file
- https://statutes.capitol.texas.gov/Docs/OC/htm/OC.504.htm
- Text hash
- sha256 faaa34914fda09eae4e2ca23035a7a3df48c7682dc61a9f5f86cc2dbef3d4be3
- Composed by
- compose_tx.py 2026-10-05: the Legislative Council's chapter files read in document order; verify_tx.py's independent reading (lxml DOM walk) agrees character for character
Procedural information only. Not legal advice and not a substitute for the advice of an attorney. Confirm the current text with the official publisher before relying on it.