Tex. Util. Code § 55.304 · Subchapter K. SELECTION OF TELECOMMUNICATIONS UTILITIES
UNAUTHORIZED CHANGE.
Text — Current through the 89th 2nd Called Legislative Session, 2025
(a) If a change in the selection of a customer's telecommunications utility is not made or verified in accordance with this subchapter, the change, on request by the customer, shall be reversed within a period established by commission ruling.
(b) A telecommunications utility that initiates an unauthorized customer change shall:
(1) pay all usual and customary charges associated with returning the customer to its original telecommunications utility;
(2) pay the telecommunications utility from which the customer was changed any amount paid by the customer that would have been paid to that telecommunications utility if the unauthorized change had not been made;
(3) return to the customer any amount paid by the customer that exceeds the charges that would have been imposed for identical services by the telecommunications utility from which the customer was changed if the unauthorized change had not been made; and
(4) provide to the original telecommunications utility from which the customer was changed all billing records to enable that telecommunications utility to comply with this subchapter.
(c) The telecommunications utility from which the customer was changed shall provide to the customer all benefits associated with the service on receipt of payment for service provided during the unauthorized change.
(d) A customer is not liable for charges incurred during the first 30 days after the date of an unauthorized carrier change.
Notes and commentary — not statutory text
History
Added by Acts 1999, 76th Leg., ch. 1212, Sec. 22, eff. Sept. 1, 1999; Acts 1999, 76th Leg., ch. 1579, Sec. 6, eff. Aug. 30, 1999.
Source of truth
- Edition
- Current through the 89th 2nd Called Legislative Session, 2025
- Official file
- https://statutes.capitol.texas.gov/Docs/UT/htm/UT.55.htm
- Text hash
- sha256 0597d863c1a2343e9442e3fa8930674675fc86946fe35e6d954ab91dfc898971
- Composed by
- compose_tx.py 2026-10-05: the Legislative Council's chapter files read in document order; verify_tx.py's independent reading (lxml DOM walk) agrees character for character
Cited by 1 provision
Provisions in this library whose text cites Tex. Util. Code § 55.304. Each shows the citation as that text prints it.
Procedural information only. Not legal advice and not a substitute for the advice of an attorney. Confirm the current text with the official publisher before relying on it.