Tex. Util. Code § 64.153 · Subchapter D. PROTECTION AGAINST UNAUTHORIZED CHARGES
RECORDS OF DISPUTED CHARGES.
Text — Current through the 89th 2nd Called Legislative Session, 2025
(a) Every service provider shall maintain a record of every disputed charge for a product or service placed on a customer's bill.
(b) The record required under Subsection (a) shall contain for every disputed charge:
(1) any affected telephone numbers or addresses;
(2) the date the customer requested that the billing utility remove the unauthorized charge;
(3) the date the unauthorized charge was removed from the customer's telephone bill; and
(4) the date action was taken to refund or credit to the customer any money that the customer paid for the unauthorized charges.
(c) The record required by Subsection (a) shall be maintained for at least 24 months following the completion of all steps required by Section 64.152(a).
Notes and commentary — not statutory text
History
Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.
Source of truth
- Edition
- Current through the 89th 2nd Called Legislative Session, 2025
- Official file
- https://statutes.capitol.texas.gov/Docs/UT/htm/UT.64.htm
- Text hash
- sha256 6fcb0b83bf0ab2b42e89ac062298648ebb4c1ac6d6080a1d219994536cb813da
- Composed by
- compose_tx.py 2026-10-05: the Legislative Council's chapter files read in document order; verify_tx.py's independent reading (lxml DOM walk) agrees character for character
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