Tex. Bus. & Com. Code § 120.104 · Subchapter C. COMPLAINT PROCEDURES
APPEAL PROCEDURES.
Text — Current through the 89th 2nd Called Legislative Session, 2025
If a social media platform receives a user complaint on the social media platform's removal from the platform of content provided by the user that the user believes was not potentially policy-violating content, the social media platform shall, not later than the 14th day, excluding Saturdays and Sundays, after the date the platform receives the complaint:
(1) review the content;
(2) determine whether the content adheres to the platform's acceptable use policy;
(3) take appropriate steps based on the determination under Subdivision (2); and
(4) notify the user regarding the determination made under Subdivision (2) and the steps taken under Subdivision (3).
Notes and commentary — not statutory text
History
Added by Acts 2021, 87th Leg., 2nd C.S., Ch. 3 (H.B. 20), Sec. 2, eff. December 2, 2021.
Source of truth
- Edition
- Current through the 89th 2nd Called Legislative Session, 2025
- Official file
- https://statutes.capitol.texas.gov/Docs/BC/htm/BC.120.htm
- Text hash
- sha256 9f95c162ab320c9775127eba5fbdad38473e99240af5dacd9031d71db4501569
- Composed by
- compose_tx.py 2026-10-05: the Legislative Council's chapter files read in document order; verify_tx.py's independent reading (lxml DOM walk) agrees character for character
Procedural information only. Not legal advice and not a substitute for the advice of an attorney. Confirm the current text with the official publisher before relying on it.